Wait Time/Over-time Charges:
Flat Rate Trips- Non-Airport Pick-ups: A grace period of 10 minutes is allowed for all non-airport pick-ups, point-to-point and wedding transfers. If the vehicle has not departed the pick-up location after the initial 10 minute grace period, charges will begin accruing, retroactive to the initial pick-up/drop-off time at the applicable hourly rate (plus 20% gratuity) in 30 minute intervals.

Airport Pick-up: A grace period of 30 minutes for domestic arrivals and one hour for international arrivals is allowed for all airport pick-ups. (Grace period is calculated using posted actual flight arrival time.) If the vehicle has not departed the airport after the initial grace period, charges will begin accruing at the applicable hourly rate (plus 20% gratuity) in 30 minute intervals.

Over-time Charges: A grace period of 10 minutes is allowed for all hourly reservations and wedding packages. If the vehicle has not departed (after all drop-off’s complete) and after the initial 10 minute grace period, charges will begin accruing at the applicable hourly rate (plus 20% gratuity) in 30 minute intervals.

Early/Late Fees:
An early/late fee will be assessed on all pick-up’s, scheduled or actual, between 11:00pm and 6:59 am.

Holiday Surcharge:
A 20% surcharge (hourly) and $25 surcharge (flat rate) will be assessed on any reservation for the following holidays: New Year’s Eve (after 4pm), New Year’s Day, Easter Sunday, July 4th, Thanksgiving Day, Christmas Eve (after 4pm) and Christmas Day. 

Cancellations/No-shows:
Cancellations: A flat-rate reservation requires a four-hour notice to cancel. An hourly reservation requires a 24- hour notice to cancel. Wedding, prom and holiday reservations require more than 24 hours to cancel. Please see your contract or call for cancellation information. Any cancellation made with less notice will be subject to a full charge plus a 20% service fee.

No-Show: A no-show will be charged the full rate (plus parking, tolls and wait time, when applicable), plus a 20% service fee.

Extra Pick-up’s/Stops:
Extra pick-up’s or additional stops will result in a minimum service charge of $5 plus a 20% service fee.

Prom Service:
All reservations for prom service must be made by a parent. A reservation will require a $100 (minimum) non-refundable deposit. Click here to view our Prom Agreement..